Contact Us and FAQ's
If you have any questions about a stay at Ruse Estate Retreat, please contact us at any time.
We can not only assist you with your stay but can also help you with recommendations on what to do, where to go and places to eat 'Down South' in the fabulous wine region of Margaret River.
We hope to see you soon!
Karen and Lawrie Tremaine
Mob +61 434018695
Email- ruseestate@gmail.com
FAQ's
Will I need a car to travel around?
Yes a car is vital to your stay down here due to the distances involved and the lack of public transport.
How do I secure my reservation?
A deposit of 50% of the total is required to secure your reservation. The remaining balance will be charged or paid 14 days prior to your arrival.
What type of payment do you accept?
We accept AMEX, Visa card, Master card,Maestro, JCB and Union Pay as well is EFT’s- direct bank transfer.
What is your minimum nights stay?
Our minimum stay is generally two nights so if you stay for only one night this would be charged at the 2 night rate. At certain times of the year our minimum rate will vary, such as peak times, Christmas and New Year, Easter and long weekends.
What do you supply?
We supply all bed linen, towels and tea towels. Toiletries are also provided, including shampoo, conditioner, hand and body wash.
We supply basics such as coffee pods (2 pods per day per person), instant coffee, tea/herbal tea, sugar and long life milk as well as basic condiments.
Basic cleaning equipment is supplied such as dishwashing detergent, cloths etc.
If there is anything you need in particular please ask! We do not supply beach towels so please bring your own. If you are travelling and can’t bring your own, please contact us to hire beach towels.
What do you supply in the kitchen?
Aside from basic items we also supply kitchen mixers, a stick blender, scales, measuring spoons and cups, mixing bowls, cake tins etc. Basics such as salt and pepper, oil, balsamic vinegar etc will be provided as well.
Do you have a coffee machine?
Yes we have a Nespresso compatible coffee machine and we supply 2x complimentary pods per day per person for the duration of your stay. Please bring additional pods if you are a coffee fiend.
Do you supply firewood?
During fire season in the winter we supply adequate fire wood for the duration of your stay. If more wood is required then this can be supplied at an additional charge.
Is there phone coverage?
We have phone coverage but Optus can be problematic in our area.
Do you have Wifi and smart TV’s?
The chalets have wifi and smart tv’s so you can use your own streaming services. We also have free to air TV.
Are there Walking Trails and other Activities on the Property
One of our favourite past times is to walk around our property. It is a truly spectacular property with lots of beautiful vantage points and many hidden treasures. Given that it is a rural property, we highly recommend wearing covered shoes when walking.
Down by the lake are 2 kayaks that you are welcome to use. In the carriage house on the dam you will also find outdoor games (plus indoor games and books) such as Bocce, Finska and Croquet. We ask that you please leave them as you found them.
Are you environmentally conscious?
We endeavour to recycle and reuse whatever waste we can and not waste resources on our land. Our water is all sourced from rain tanks so we ask that you use it wisely. We recycle our coffee pods, paper and all glass and plastics so hope that you can help us by sorting your rubbish. We use as much food waste as we can for compost (no meat, fish or fats though). All chalets are supplied with appropriate vessels for sorting waste.
If you have any further questions, please contact us via phone or via email at
ruseestate@gmail.com
Phone Karen on 0434018695
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